1. Digital Products

Due to the nature of digital products, refunds are generally not available after a product has been delivered or used, unless otherwise stated on the product page or covered by its warranty.

Please carefully review the product information before purchasing.

2. Undelivered Orders

If you have paid for a product or service and it has not been delivered according to the stated conditions, please contact our support team.

We will review the order and determine whether a replacement or refund is applicable.

3. Warranty Claims

Products with a warranty may be eligible for replacement or another solution during the specified warranty period.

Customers may be required to provide evidence of the issue.

4. Non-Refundable Situations

Refunds are generally not provided for:

• Change of mind after delivery.
• Failure to read the product description.
• Product incompatibility that was clearly stated before purchase.
• Misuse of the product.
• Violation of product terms or instructions.
• Sharing or losing delivered credentials.
• Issues caused by third-party platforms outside our control, where applicable.

5. Chargebacks

Customers must contact our support team before opening a payment dispute.

Fraudulent chargebacks after receiving a product may result in a permanent store ban.

We reserve the right to provide order and payment evidence to the relevant payment provider.

6. How to Request a Refund

To request a refund or replacement, contact our official support team and provide:

• Order ID
• Proof of payment, if required
• Description of the issue
• Relevant evidence

7. Refund Review

Every refund request is reviewed individually based on the product, order status, warranty, and applicable conditions.

Submitting a refund request does not guarantee approval.

8. Final Agreement

By completing a purchase, you confirm that you have read and agreed to this Refund Policy.